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When can I Instant Message a librarian?
Monday - Thursday 9am – 8:45pm
Friday 9am – 5:45pm
Saturday 9am – 4:45pm
Sunday 1pm – 4:45pm
Who can use this service?
We will answer questions for any patron with a valid Portage District Library card. Please have your card handy to give us your number in case we ask. Note that due to copyright law, we will not be able to send full text articles from our subscription databases.
What kind of questions can I ask?
We will attempt to answer all of your questions. In order to answer your questions fully, you may be asked to email the librarian.
Will I need to wait to chat with the librarian?
Patrons at the Information Desk have priority over IM patrons. IM patrons are taken in a first-come-first-served order. Alternatively, you may always email a librarian or visit the Reference Desk for assistance.
How can I IM the librarian?
AOL
If you have AOL Instant Messenger installed on your computer, simply add our buddy name, PDLAnswerline to your buddy list. If you do not wish to download and install Instant Messenger on your computer, you may use another version of Instant Messenger, AIM Express. This service allows you to create a screen name and to chat, without downloading any software.
MSN
If you have MSN Passport installed on your computer, simply add our buddy email address answerline@portagelibrary.info to your buddy list.
YAHOO
If you have Yahoo IM installed on your computer, simply add our buddy name Portage_Library to your buddy list.
ICQ
If you have ICQ installed on your computer, simply add our ID Number 274009947 to your buddy list.
We currently do not support Googletalk.
The library may save the transcript of your chat session with the librarian, which will be used for educational and research purposes only. We will make every effort to protect your privacy. Any information you provide will remain confidential and only library staff will have access to your transcript.
If you have any questions about this services, please contact the library: 269-329-4544.
Where can I find instant messenger software?
You can download all of the IM software we use, to install on your computer, from CNET's Instant Messenger Superguide.
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